Some of these answers can also be found in our catalogs, manual instructions, guides of installations also. Don’t hesitate to contact us if you needs further information but for maintenance ask your plumber or other specialized person.
R: Try first with a trust plumber, eventually he cans contact us directly and we will be glad to cooperate.
R: Send us the data that you find on the label product or a picture of it, and specific which spare parts you need. Installations should be done by specialized person.
R: Send us the data that you find on the label product or a picture of it, we can recover original documentations and send you a copy of them. We have archives from 1992.
R: Tanks are always complete with instructions manual, send us a request to receive a copy of them. Please, ask a specialized person to do the maintenance to avoid looses of warranty.
R: Yes, tell us your label product and the name of manufacturer, we have on stock spare parts also for non series products.
R: tank may be under corrosion effects, ask the plumbers to provide with cleaning and change the anode, if perforated you have to change it.
R: limestone reduces the heating, check your boiler and circulation pump. Check also the heat exchanger, clean it and if perforated ask your plumber to repair or change.
R: The domestic water comfortable temperature is about 45°/48° C, to avoid burn, loosing of heating and damages on the tubes. For this reason we suggest to not to accumulate water more than 55/60 °C.
R: On the specific section on this web site you can find a requesting form, please fill it and we will proceed to sending to you the catalog
R: We have a logistic platform and we can deliver directly on your delivery address. Delivery time is about 48 h to 20 days, depends by the products. You can load also from our depots (EX-WORKS Rovigo).
R: Yes, check our catalog choose the product, send us a request to verify availability and price and we should deliver directly or by your carrier.
R: Yes we should supply on request but NO, we are afraid we do not repair.
R: Yes, once a year, the next one will be on February.
R: Don’t worry, we keep our archive from 1992 so we can manufacture exactly the same old product. We just need the N.F (numero di fabbrica / We will make a quotation in about 3 days.
SEND US A REQUEST, WE WILL REPLY AS SOON AS POSSIBLE!
FILL OUT THE FORM BELOW AND SEND YOUR INFORMATION REQUEST.
WE WILL REPLY THE FIRST POSSIBLE!
ALL FIELDS ARE REQUIRED.