FAQ2018-09-26T14:56:56+02:00

F.A.Q.

Some of these answers can also be found in our catalogs, manual instructions, guides of installations also. Don’t hesitate to contact us if you needs further information but for maintenance ask your plumber or other specialized person.

TECHNICAL INFORMATION

#1 We have some technical trouble, how can you help us?2018-07-16T12:28:30+02:00

R: Try first with a trust plumber, eventually he cans contact us directly and we will be glad to cooperate.

#2 I have to request some spare parts, how can I do this?2018-07-16T12:29:05+02:00

R: Send us the data that you find on the label product or a picture of it, and specific which spare parts you need. Installations should be done by specialized person.

#3 I have lost technical documentations, certificate, report… of tank or heat exchanger, what I have to do?2018-07-16T12:29:34+02:00

R: Send us the data that you find on the label product or a picture of it, we can recover original documentations and send you a copy of them. We have archives from 1992.

#4 I have a tank of yours but I do not have the instruction manual, what I have to do for the maintenance?2018-07-16T12:30:07+02:00

R: Tanks are always complete with instructions manual, send us a request to receive a copy of them. Please, ask a specialized person to do the maintenance to avoid looses of warranty.

#5 I have a tank from another manufacturer and he did not answer my help requests, can you help me?2018-07-16T12:30:33+02:00

R: Yes, tell us your label product and the name of manufacturer, we have on stock spare parts also for non series products.

#6 There is red water from the tap, what is happening?2018-07-16T12:31:10+02:00

R: tank may be under corrosion effects, ask the plumbers to provide with cleaning and change the anode, if perforated you have to change it.

#7 My water heater is not heating, why?2018-07-16T12:31:33+02:00

R: limestone reduces the heating, check your boiler and circulation pump. Check also the heat exchanger, clean it and if perforated ask your plumber to repair or change.

#8 What is the best temperature for a water tanks to give the most comfortable domestic water?2018-07-16T12:31:54+02:00

R: The domestic water comfortable temperature is about 45°/48° C, to avoid burn, loosing of heating and damages on the tubes. For this reason we suggest to not to accumulate water more than 55/60 °C.

COMMERCIAL INFORMATION

#9 I wish to receive a catalog2018-07-16T12:33:23+02:00

R: On the specific section on this web site you can find a requesting form, please fill it and we will proceed to sending to you the catalog

#10 What are the delivery time and terms?2018-07-16T12:33:41+02:00

R: We have a logistic platform and we can deliver directly on your delivery address. Delivery time is about 48 h to 20 days, depends by the products. You can load also from our depots (EX-WORKS Rovigo).

#11 Can we order on-line?2018-07-16T12:34:09+02:00

R: Yes, check our catalog choose the product, send us a request to verify availability and price and we should deliver directly or by your carrier.

#12 Do you manufacture on request or can you repair my item?2018-07-16T12:34:37+02:00

R: Yes we should supply on request but NO, we are afraid we do not repair.

#13 Do you offer training courses?2018-07-16T12:35:06+02:00

R: Yes, once a year, the next one will be on February.

#14 I have an Officine Varisco heat exchanger older than 20 years and I need to change the tubes!2018-07-16T12:35:27+02:00

R: Don’t worry, we keep our archive from 1992 so we can manufacture exactly the same old product. We just need the N.F (numero di fabbrica / We will make a quotation in about 3 days.

OFFICINE VARISCO

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